8x8 Quality Management & Speech Analytics issues

Incident

8x8 Quality Management & Speech Analytics issues

Status: closed
Start:
End:
Duration: 4 hours 7 minutes
Affected Components:
EMEA Analytics
Identified

8x8 Is currently working to resolve an issue impacting 8x8 QMSA leading to delays in data processing. Symptoms would be general slow performance, filters not working correctly and results being inconsistent. Our engineers are already in the process of recovering the data delay and we will provide updates as they become available.

Update

8x8 engineers continue to work towards resolution of the issue. The delay in data processing is decreasing and resources are being added to help with the process. Current estimates indicate 2 hours being needed for the data to start being processed in real-time, eliminating the current symptoms. We will continue to provide updates as they become available and we apologize for the inconvenience.

Monitoring

8x8 has mitigated the data processing delay impacting 8x8 QMSA. It is now expected for the system to start recovering and for the symptoms to dissipate. We will be monitoring the system and will provide a final update once we confirm full resolution. 

Resolved

8x8 has confirmed all remaining symptoms have been resolved and normal performance has been restored. A full root cause investigation will be completed and we apologize for the interruption. 

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