Error when Saving MS Teams user Sync.

Incident

Error when Saving MS Teams user Sync.

Status: closed
Start:
End:
Duration: 3 hours 58 minutes
Affected Components:
Americas EMEA Service portals Service portals Admin Console (AC) Admin Console (AC)
Investigating

8x8 is currently investigating an issue when syncing 8x8 Users with Microsoft Teams integration licenses. When attempting to sync users an error appears as "Acquiring PBX Access Token. This page will close automatically". This does not impact call flow and existing configured users remain operational. We will provide updates as they become available. 

Investigating

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Investigating

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide the next update at 4 PM PT (7 PM ET).  We apologize for the delay in resolving the issue.

Resolved

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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