Inbound calls failing in UK region

Incident

Inbound calls failing in UK region

Status: closed
Start:
End:
Duration: 2 hours 2 minutes
Affected Components:
EMEA Work Calling Contact Center Inbound Contact Center UK2 Contact Center UK3 EU2 EU4 EU3 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

Identified

Our engineers are currently working to resolve the issue as a matter of urgency with inbound PSTN calls. We will continue to provide updates as they become available. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the interruption. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

8x8 has confirmed that inbound calls failing are isolated to a specific inbound carrier. We are currently working to restore inbound service for the calls impacted and will continue to provide updates as they become available. 

Monitoring

8x8 has worked with it's carrier and the issue causing the inbound calls to fail is now resolved. We expect all inbound calls to complete. We will continue to monitor and provide a final update once fully confirmed. 

Resolved

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

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