Issues with Agent Workspace

Incident

Issues with Agent Workspace

Status: closed

Start:

End:

Duration: 1 hour 54 minutes

Affected Components:

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1

Investigating

2024-10-04T02:51:00.0000000Z

8x8 has received reports of users experiencing issues making or receiving calls in Agent Workspace. In addition, there have been reports of statuses being stuck or unable to change. We are investigating this issue and will provide updates as soon as they are available.

Investigating

2024-10-04T03:49:00.0000000Z

8x8 continues to investigate this issue. We will provide further updates once they are available.

Resolved

2024-10-04T04:45:00.0000000Z

8x8 has taken steps to correct the issue. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience.