VM not showing up on Apps

Incident

VM not showing up on Apps

Status: closed
Start:
End:
Duration: 1 hour 16 minutes
Affected Components:
Americas Work Calling Endpoints WorkM (VOM) WorkD (VOD)
Investigating

8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available. 

Update

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Resolved

The issue is resolved with the older VM not showing in the 8x8 Work applications as well as the issue with Recordings not displaying in the Contact Center monitoring tab. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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