Issues calling 8x8 numbers from Telstra

Incident

Issues calling 8x8 numbers from Telstra

Status: closed

Start:

End:

Duration: 2 hours 22 minutes

Affected Components:

APAC Work Calling Contact Center Inbound Contact Center HK1 Outbound Contact Center SY1 Endpoints Contact Center Login Authentication Services and Administration Portal WorkD (VOD) AU1 AP1 WorkM (VOM) Deskphones

Investigating

2024-10-24T23:13:00.0000000Z

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

Identified

2024-10-25T00:03:00.0000000Z

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

Resolved

2024-10-25T01:35:00.0000000Z

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.