8x8 Auto-Attendant issues

Information

8x8 Auto-Attendant issues

Status: closed
Date:
End:
Duration: 1 hour 13 minutes
Affected Components:
EMEA Work Calling Inbound Outbound Endpoints WorkD (VOD) WorkM (VOM) Deskphones
Investigating

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

Identified

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

Identified

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

Identified

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting the Auto-Attendants. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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