8x8 Work Voicemail issues

Incident

8x8 Work Voicemail issues

Status: closed
Start:
End:
Duration: 1 hour 46 minutes
Affected Components:
EMEA Work Calling Inbound
Investigating

8x8 Is currently investigating an issue in the UK region which is impacting the ability to receive voicemails. We are working on resolving the issue and updates will be provided as they become available.

Identified

8x8 has identified the issue impacting the ability to receive voicemails in the UK region. As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. We will continue to provide updates as they become available.

Monitoring

8x8 is now seeing service restoration and voicemails are accessible as normal. We will continue our investigation and will monitor until we confirm full resolution. 

Resolved

8x8 has confirmed that the issue impacting voicemail retrieval in the UK region is now resolved and the voicemails are accessible. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

Copyright (C) 2022.