Contact Center connectivity issues: Canada Region

Incident

Contact Center connectivity issues: Canada Region

Status: closed
Start:
End:
Duration: 13 hours 36 minutes
Affected Components:
Americas Contact Center Contact Center SK1 CA1 CA2
Investigating

8x8 is currently investigating performance issues for contact center customers housed in CA1 and CA2 Clusters. The symptoms may include users dropping connectivity, however we are currently investigating and will provide more details as they become available. 

Update

Our engineers are currently working to investigate and  resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Identified

8x8 as observed an issue causing intermittent performance issues leading to logins failing. We are currently working to restore normal performance and will continue to provide updates as they become available. 

Monitoring

8x8 has seen stability with the majority of logins at this time. In the event of a login failure or a user interface behaving slowly when navigating, please have the agent log out and log back in to resolve. In the event that 2 or 3 logins do not resolve the issue please contact 8x8 Support to continue troubleshooting. 

8x8 will be monitoring performance through business hours while fully investigating the issue. 

Resolved

8x8 has monitored and confirmed normal performance has remained for the CA1 and CA2 platforms. A full root cause is being completed and we apologize for the inconvenience. 

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