Supervisor Workspace not loading data

Information

Supervisor Workspace not loading data

Status: closed
Date:
End:
Duration: 19 days 1 hour 46 minutes
Affected Components:
Americas EMEA APAC Analytics Analytics Analytics
Update

8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error.

This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.

A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.

We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.

Resolved

8x8 has worked with customers to apply a fix to prevent this issue from happening. 8x8 will continue to work on a permanent resolution to this. If you need any help with this issue please contact 8x8 Support. We apologize for the inconvenience this has caused.

Copyright (C) 2022.