MS Teams Direct Routing Registration Issues

Incident

MS Teams Direct Routing Registration Issues

Status: closed
Start:
End:
Duration: 4 hours 36 minutes
Affected Components:
Americas APAC Work Calling Work Calling Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkM (VOM) Deskphones Deskphones
Investigating

We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.

Investigating

We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.

Update

8x8 engineers continue to work with our MS Teams provisioning partner. We will continue to provide updates as they become available and we apologize for the inconvenience.  For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Identified

8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.

Monitoring

8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed. 

Resolved

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

Copyright (C) 2022.