Microsoft Teams Direct Routing Issues in AU

Incident

Microsoft Teams Direct Routing Issues in AU

Status: closed

Start:

End:

Duration: 49 minutes

Affected Components:

APAC Work Calling Endpoints WorkD (VOD) WorkM (VOM) Deskphones

Investigating

2025-02-21T04:47:00.0000000Z

We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.

Update

2025-02-21T04:58:00.0000000Z

We are seeing resolution across the affected Teams endpoints. We are continuing to monitor to ensure full functionality.

Resolved

2025-02-21T05:36:00.0000000Z

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption.