8x8 - Unable to transfer calls in VCC

Incident

8x8 - Unable to transfer calls in VCC

Status: closed
Start:
End:
Duration: 41 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU4 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 is investigating reports of not being able to transfer calls in VCC. We are working on resolving the issue and updates will be provided as they become available.

Identified

8x8 has narrowed down the issue to be due to a scroll bar in the Agent Workspace window, the interaction buttons being outside the visible area and requiring to scroll down to see them. We are working on resolving the issue and updates will be provided as they become available.

Resolved

8x8 has performed a rollback and has confirmed that the issue is no longer present. Now the interaction buttons are properly visisble int he Agent Workspace window. We thank you for your patience and apologize for the inconvenience this has caused.

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