Microsoft Teams endpoints calling issues

Incident

Microsoft Teams endpoints calling issues

Status: closed
Start:
End:
Duration: 23 minutes
Affected Components:
EMEA Work Calling Endpoints Deskphones
Investigating

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.


For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.


8x8 Work can be logged in at work.8x8.com


8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

Resolved

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. During this incident the 8x8 services were working as usual and 8x8 voice and contact center services were able to route calls successfully if a non MS Teams endpoint was used. We apologize for the inconvenience.

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