EMEA Inbound DID's not receiving calls

Incident

EMEA Inbound DID's not receiving calls

Status: closed
Start:
End:
Duration: 1 hour 41 minutes
Affected Components:
EMEA Work Calling All Other Services Inbound
Identified

8x8 has identified an issue causing a subset of inbound calls not to complete to their destinations in the EMEA and UK region. 8x8 is engaged with the upstream carriers and are working to receive updates on the restoration of of service to the affected numbers. Outbound calling is not impacted and all other systems are operational. 8x8 will provide updates as they become available.

Update

8x8 Network Operations Center continues to work with the underlying carrier for updates on the resolution of the issue. We will provide the next update at 4:00 PM GMT or as a significant update is available. 

Update

8x8 NOC continues to work with the upstream carrier on providing updates on the resolution. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. 

Resolved

8x8 has received updates from the upstream provider that they have resolved the issue causing inbound calls to fail. The issue is now resolved and inbound calls impacted are now completing successfully. A full root cause is being completed and we apologize for the interruption. 

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