Contact Center calls are not ringing endpoints in APAC
Contact Center calls are not ringing endpoints in APAC
2025-03-24T22:33:00.0000000Z
2025-03-24T22:33:00.0000000Z
We have received reports of Contact Center calls appearing in Agent Workspace but not alerting the user's endpoint. We are looking into this issue and will provide updates as soon as we have them.
2025-03-24T22:57:00.0000000Z
2025-03-24T22:57:00.0000000Z
8x8 is currently working with operations team to identify the cause for intermittent Contact Center calling issues in the AU region. We'll continue to provide investigate and provide details as they become available.
2025-03-24T23:18:00.0000000Z
2025-03-24T23:18:00.0000000Z
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
2025-03-24T23:35:00.0000000Z
2025-03-24T23:35:00.0000000Z
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. 8x8 operations have identified the the issue and working to restore normal performance. We will provide further update as they become available and we again apologize for the inconvenience.
2025-03-24T23:57:00.0000000Z
2025-03-24T23:57:00.0000000Z
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
2025-03-25T00:22:00.0000000Z
2025-03-25T00:22:00.0000000Z
8x8 has completed its mitigation for the issues causing intermittent Contact Center call failures. The issues now expected to be resolved and calls should be completing normally. 8x8 will monitor for stability and we'll resolve this alert once fully confirmed.
2025-03-25T01:19:00.0000000Z
2025-03-25T01:19:00.0000000Z
8x8 has confirmed platform stability and is no longer seeing the issues occur. We will mark this incident as resolved. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.