Contact Center scripts are not following their assigned schedules

Incident

Contact Center scripts are not following their assigned schedules

Status: closed
Start:
End:
Duration: 59 minutes
Affected Components:
Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
Investigating

8x8 has received reports that Contact Center scripts are not following the open and closed schedules correctly. We are currently investigating the issue and will provide updates as they become available.

Investigating

8x8 operations team is continuing to investigate this issue. We will continue to provide updates as the investigation progresses.

Resolved

8x8 has identified and resolved the issue. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

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