8x8 Work Analytics not displaying data for certain pages

Incident

8x8 Work Analytics not displaying data for certain pages

Status: closed
Start:
End:
Duration: 1 day 9 hours 56 minutes
Affected Components:
Americas EMEA APAC Analytics Analytics Analytics
Investigating

8x8 has received reports that the Company Summary and Extension Summary pages in 8x8 Work Analytics are not updating correctly. We are investigating this issue and will provide updates shortly.

Update

8x8 development team is investigating this issue. We will provide further updates once they become available.

Identified

8x8 has identified the issue and started to reprocess the data. As the data is reprocessed, it will appear in the Company Summary and Extension Summary reports. We will provide hourly updates until the data has been completely reprocessed. We apologize for any inconvenience caused.

Update

8x8 is monitoring the data reprocessing. We expect the data to be reprocessed in the next few hours. We will continue to provide hourly updates until then.

Identified

8x8 is continuing to reprocess the data. We will provide further updates once the reprocessing is completed.

Identified

Unfortunately, the current data backlog is taking longer than expected to reprocess. We apologize for any inconvenience. While we continue to process the data backlog, new data should appear on the Company Summary and Extension Summary pages. We will provide another update at 07:30 AM UTC.

Identified

We are continuing to process the data backlog. As mentioned in the previous update, new data should appear on the Company Summary and Extension Summary pages. We will provide the next update at 8:30 AM UTC. 

Update

8x8 continues the efforts to process the remaining data backlog. We will provide the next update at 11:30 AM UTC.

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Progress is being made in getting the backlog processed but there is still work left to be done. We will provide the next update at 16:30 PM UTC or as it becomes available. We apologize for the inconvenience.

Update

We have now confirmed that only data between March 26th from 6 PM UTC to 4 AM UTC on March 27th is still missing. Missing data continues being processed and a new estimation for it to be available is March 28th ~ 1 PM UTC. New data should appear on the Company Summary and Extension Summary pages. We apologize for the inconvenience.

Resolved

8x8 has resolved the issue impacting Work Analytics. New data and the data from March 26th from 6 PM UTC to 4 AM UTC on March 27th are now available in the Company Summary and Extension Summary pages. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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