8x8 Work Voicemail's not delivering email notifications and attachments.
8x8 Work Voicemail's not delivering email notifications and attachments.
2025-03-27T22:33:00.0000000Z
2025-03-27T22:33:00.0000000Z
8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available.
2025-03-27T23:01:00.0000000Z
2025-03-27T23:01:00.0000000Z
Our engineers are currently working to resolve the issue as a matter of urgency. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We will continue to provide updates as they become available.
2025-03-27T23:17:00.0000000Z
2025-03-27T23:17:00.0000000Z
8x8 engineers continue to work towards resolution of the issue. We have isolated the impact to Voicemails that have the voice to text transcription feature enabled. A temporary solution would be to disable transcription while we continue to investigate. We will continue to provide updates as they become available and we apologize for the inconvenience.
Enabling Voicemail Transcription for Your Company in 8x8 Admin Console
2025-03-27T23:42:00.0000000Z
2025-03-27T23:42:00.0000000Z
8x8 has confirmed that these voicemails are now flowing successfully to email inboxes together with their transcriptions. We are investigating the root cause and we apologize for the interruption.