8x8 Secure Pay (PCI-Pal) currently experiencing connectivity issues (US Region)

Incident

8x8 Secure Pay (PCI-Pal) currently experiencing connectivity issues (US Region)

Status: closed
Start:
End:
Duration: 57 minutes
Affected Components:
Americas All Other Services
Investigating

8x8 is currently investigating issues with our 8x8 Secure Pay integration (PCI-Pal). We will be working with our integration partner on this issue and we'll provide updates as they become available on the status. 

Identified

8x8's integration partner has identified the issue causing the connectivity problem and is working to resolve. We'll continue to provide updates as they become available. 

Monitoring

8x8 has received updates that mitigation has been taken and connectivity to 8x8 Secure Pay (PCI-Pal) should now be restored. We are confirming resolution. Please contact 8x8 support if you are still experiencing connectivity issues to troubleshoot further. 

Resolved

8x8 has observed successful restoration following the mitigation applied to the 8x8 Secure Pay infrastructure. It is now confirmed to be operating normally. A root cause investigation is underway, and we apologize for the interruption.

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