Calling issues to Japan

Incident

Calling issues to Japan

Status: closed
Start:
End:
Duration: 23 minutes
Affected Components:
APAC Work Calling Inbound Outbound Endpoints WorkD (VOD) WorkM (VOM) Deskphones
Investigating

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

Identified

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

Resolved

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.

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