Inbound calling issues - UK region

Incident

Inbound calling issues - UK region

Status: closed
Start:
End:
Duration: 1 hour 10 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU10
Investigating

8x8 is currently investigating reports with issues with some inbound calls to queues in the UK region. We are investigating this issue and will provide updates as soon as they are available.

Identified

8x8 has identified the issue causing queues to not reflect updates, leading to issues with inbound calls routing. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting call queues not reflecting changes, causing calls to not be routing as intended. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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