Users in AU unable to access Agent Workspace

Incident

Users in AU unable to access Agent Workspace

Status: closed
Start:
End:
Duration: 1 hour 15 minutes
Affected Components:
APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
Investigating

8x8 has received reports from some customers indicating that users are unable to log in to Agent Workspace. We have identified that this issue affects customers who use Aussie Broadband as their Internet Service Provider (ISP). We will investigate the problem further and provide updates as they become available.

Monitoring

8x8 has taken steps to address the issue, and we are now seeing that users can successfully connect to Agent Workspace. If you are still experiencing difficulties, please reach out to 8x8 Support. We will continue to monitor the situation until we can confirm that the issue is fully resolved.

Resolved

8x8 has confirmed the issue is resolved. Please contact 8x8 Support if you are still experiencing issues. We apologise for any inconvenience caused.

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