2025-05-15T22:28:00.0000000Z

8x8 is investigating an impact to a small subset of 8x8 customers who are experiencing silent audio or call drops to Auto Attendants. We are currently working to restore the media files for these services. Outbound calls and inbound calls directly to extensions are working normally. Calls to voicemail boxes with customized greetings have currently reverted to standard default voicemail box messages. If you are experiencing any of these symptoms, please contact 8x8 Support to troubleshoot and receive updates on the progress of the restoration.

2025-05-16T05:46:00.0000000Z

8x8 ops and support have been able to restore Auto Attendants for impacted PBX’s. Ring Group, Voicemail, MOH, and Call Queue media files should be playing back default music or greetings instead of their customized versions. We are still in the process of restoring the customized greetings or music. If a customer wishes to restore immediately, they can re-save their RG, CQ, or User settings from the admin console, or re-record any new audio files.

If you observe impact related to the symptoms above please contact 8x8 Support to engage in troubleshooting to restore services to their original configuration.