Microsoft Teams endpoints calling issues

Incident

Microsoft Teams endpoints calling issues

Status: closed
Start:
End:
Duration: 1 hour 25 minutes
Affected Components:
EMEA Work Calling Endpoints Deskphones
Investigating

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.

For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

Investigating

8x8 engineers continue to work with our MS Teams provisioning partner in order to resolve the issue impacting Microsoft Teams endpoints, making them unable to make or receive calls. For a workaround, we recommend using 8x8 Work applications. We will continue to provide updates as they become available and we apologize for the inconvenience.

Monitoring

8x8 engineers have worked with our Microsoft Teams provisioning partner and we are now seeing service improvement, with initial tests showing positive results. We will continue to monitor and provide an update once full resolution is confirmed.

Resolved

8x8 has resolved the issue impacting Microsoft Teams endpoints. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

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