8x8 IVR Audio File changes not updating

Incident

8x8 IVR Audio File changes not updating

Status: closed
Start:
End:
Duration: 3 hours 28 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 Contact Center Login Authentication Services and Administration Portal EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 Is currently investigating a delay issue with the IVR audio files configuration where a new audio file is being saved but not reflected yet in the actual audio file being played, the previous one still being played instead. We are working on resolving the issue and updates will be provided as they become available.

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

Resolved

8x8 has mitigated the issue causing changes to not go into affect when making changes to recorded messages. If you've experienced this issue, please make and edit first, and then re-make the desired changes to save them to resolve the issue. We are performing a root cause investigation and we apologize for the interruption. 

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