Additional Issues in Contact Center for AU

Incident

Additional Issues in Contact Center for AU

Status: closed
Start:
End:
Duration: 1 hour 50 minutes
Affected Components:
APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
Investigating

We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

  • Emails not queueing
  • Stuck calls in dashboards or Supervisor Workspace
  • Closed schedules not being honored
  • Engage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.

Investigating

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

Update

Our engineers continue working to resolve the lingering issues as a matter of priority. We will continue to provide updates as they become available. 

Monitoring

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

Resolved

8x8 has resolved the remaining issues impacting Contact Center in the AU region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Copyright (C) 2022.