8x8 Contact Center Digital channels and Supervisor Workspace issues - UK

Incident

8x8 Contact Center Digital channels and Supervisor Workspace issues - UK

Status: closed
Start:
End:
Duration: 49 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 Is currently investigating reports of issue regarding Agent Workspace and Supervisor Workspace on the UK3 cluster.  We are working on resolving the issue and updates will be provided as they become available.

Identified

8x8 has identified the source of the issues in the UK region covering Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

8x8 has resolved the issue impacting Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace in the UK region and the services have been restored to normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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