8x8 Support Portal not loading

Incident

8x8 Support Portal not loading

Status: closed
Start:
End:
Duration: 4 hours 45 minutes
Affected Components:
Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
Investigating

8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are currently working to restore this ability. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.

Contacting 8x8 Support

Identified

Our engineers have identified the issue causing the Get Support page link from the Knowledge Base to generate an error stating that the URL No Longer Exists. We are currently working to resolve the issue as a matter of priority. We will continue to provide updates as they become available. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.

Contacting 8x8 Support

Resolved

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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