Inbound SMS messages to 8x8 Numbers not being received

Incident

Inbound SMS messages to 8x8 Numbers not being received

Status: closed
Start:
End:
Duration: 5 hours 11 minutes
Affected Components:
Americas SMS
Investigating

8x8 is investigating reports of SMS messages from external numbers to 8x8 numbers not being received. Outbound SMS messages from 8x8 to external numbers are operating normally. We are currently working with our underlying carrier and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

We are doing our very best to get this issue resolved as we work with our underlying carriers on the issue. We thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Update

8x8 operations and support continue to work with our underlying carrier on resolving the issues with Inbound SMS to 8x8 numbers. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

Monitoring

8x8 has seen an improvement in inbound SMS delivery to 8x8 numbers, but we are still waiting for our carrier to confirm resolution. We'll continue to provide updates as the become available. 

Resolved

8x8 has confirmed resolution as of 11:10 AM Pacific time and all SMS messages are being delivered normally. We are working to investigate the root cause with our underlying carrier and we apologize for the interruption. 

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