Issues with Contact Center Analytics Data (US/EMEA)

Incident

Issues with Contact Center Analytics Data (US/EMEA)

Status: closed
Start:
End:
Duration: 1 hour 43 minutes
Affected Components:
Americas EMEA Analytics Analytics
Investigating

8x8 is aware of an issue affecting Contact Center Analytics data. Symptoms include delayed data appearing on dashboards and in historical reports. We are investigating and will provide updates as soon as we have them.

Update

8x8 is starting to see recovery in Analytics data. We are continuing to monitor and will provide confirmation once the issue is fully resolved.

Update

Almost all reported symptoms have been resolved. We will continue to monitor and provide confirmation of issue resolution.

Resolved

8x8 has confirmed the issue is resolved. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

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