8x8 Contact Center - Directory tab not loading

Incident

8x8 Contact Center - Directory tab not loading

Status: closed
Start:
End:
Duration: 1 hour 31 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.

Investigating

We continue investigating the reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not showing data. We will provide updates as they become available.

Update

The issue has been identified and 8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting the Directory tab from 8x8 Contact Center. Data is now being listed and normal functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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