8x8 audio issues - one way audio

Incident

8x8 audio issues - one way audio

Status: closed
Start:
End:
Duration: 2 hours 10 minutes
Affected Components:
Americas APAC Work Calling Work Calling Inbound Inbound Outbound Outbound
Investigating

8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted. 

Update

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Resolved

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Copyright (C) 2022.