SMS Multi-factor Authentication not being received in APAC

Incident

SMS Multi-factor Authentication not being received in APAC

Status: in progress
Start:
Affected Components:
APAC All Other Services
Investigating

8x8 has received reports that SMS Multi-factor Authentication (MFA) is not being received in APAC. Other MFA methods, such as email and the authenticator app, are working. We are currently investigating the issue and will provide further updates when we have them.

Investigating

8x8 is continuing to investigate this issue with our SMS Partner carrier. We will provide further updates once available. We apologize for any inconvenience caused.

Investigating

8x8 is working with our SMS Partner carrier to investigate this issue further. We will provide new updates once available. We apologize for any inconvenience caused.

Investigating

8x8 is actively collaborating with our carrier to address this issue, which has been identified as occurring further downstream. We will provide our next update by 19:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.

Update

8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 23:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.

Update

8x8 remains actively engaged with our carrier to resolve the issue. Our next update will be shared by 03:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 remains actively engaged with our carrier to resolve the issue. Our next update will be shared by 07:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 remains continues to remain engaged with our underlying carrier as they escalate this issue downstream to our connectivity partners.  Our next update will be shared by 11:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 is seeing some MFA SMS successfully going through. We will continue to follow up with our underlying carrier to confirm resolution. Our next update will be shared by 15:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 continues to remain engaged with our underlying carrier as they escalate this issue downstream to our connectivity partners.  Our next update will be shared by 19:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 23:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.

Update

8x8 remains engaged with our carrier to resolve the issue. Our next update will be shared by 03:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused

Update

8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 08:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.

Update

8x8 will continue to monitor the situation throughout the weekend and will provide the next update by Monday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.

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