8x8 Work Analytics Queue Reports Not Loading

Incident

8x8 Work Analytics Queue Reports Not Loading

Status: closed
Start:
End:
Duration: 1 hour 50 minutes
Affected Components:
Americas EMEA APAC Analytics Analytics Analytics
Investigating

8x8 has received reports that the 8x8 Work Analytics queue reports are not loading. We are currently investigating and will provide updates as soon as they are available.

Investigating

8x8 continues to investigate the issue where 8x8 Work Analytics queue reports are not loading. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

Update

8x8 engineers have identified the issue causing 8x8 Work Analytics queue reports to not load and continue their work to resolve the issue. We will continue to provide updates as they become available.

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Update

Progress is being made and initial testing shows 8x8 Work Analytics queue reports loading data as normal. We will continue our efforts and a final update will be provided once full resolution is confirmed.

Resolved

8x8 has resolved the issue impacting 8x8 Work Analytics queue reports. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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