Email channels unable to connect to mail servers

Incident

Email channels unable to connect to mail servers

Status: closed
Start:
End:
Duration: 1 hour 54 minutes
Affected Components:
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center LH1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
Investigating

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

Identified

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

Update

Progress is being made towards restoring email channel functionality and we are confident that full service restoration can be expected soon. We apologize for the inconvenience this may have caused and we will continue to provide updates as they become available.

Update

We are now in the process of deploying the fix and will monitor the progress as we go. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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