Inbound calling issues - Canada

Incident

Inbound calling issues - Canada

Status: closed
Start:
End:
Duration: 2 hours 29 minutes
Affected Components:
Americas Contact Center Contact Center ON1 Contact Center SK1 BC1 CA1 BC2 CA2
Investigating

8x8 Is currently investigating reports of inbound calling issues in the Canada region. We are working on resolving the issue and updates will be provided as they become available. 

Update

8x8 has observed some inbound calls recovering and now connecting normally. We are still investigating the issue and will provide updates if resolution is confirmed.  

Update

8x8 NOC and operations team continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update at 12:00 PM EDT (9AM Pacific) or as updates become available. 

Monitoring

8x8 has seen successful traffic coming over the impacted carriers in the Canada region. We expect all traffic to be completing normally. We will be monitoring for stability and will post a final update fully confirming resolution. 

Resolved

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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