8x8 Work Desktop endpoints calling issues

Incident

8x8 Work Desktop endpoints calling issues

Status: closed

Start:

End:

Duration: 53 minutes

Affected Components:

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkD (VOD) WorkD (VOD) WorkD (VOD)

Investigating

2025-08-26T13:20:00.0000000Z

8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available.

Investigating

2025-08-26T13:32:00.0000000Z

8x8 continues to investigate the issue where inbound and outbound calls through Work Desktop endpoints are failling. Further symptoms cover 8x8 Work Desktop not showing notifications when the associated desk phone is ringing. We will continue to provide updates as they become available.

Update

2025-08-26T13:59:00.0000000Z

8x8 engineers continue to work towards resolution of the issue impacting the 8x8 Work Desktop endpoints. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

2025-08-26T14:13:00.0000000Z

8x8 has resolved the issue impacting 8x8 Work Desktop endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.