MS Teams sync issues

Incident

MS Teams sync issues

Status: closed

Start:

End:

Duration: 35 minutes

Affected Components:

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)

Investigating

2025-09-11T13:15:00.0000000Z

8x8 Is currently investigating reports of issues when syncing 8x8 Users with Microsoft Teams integration with an error stating " An error occurred while attempting to start the sync". We are working on resolving the issue and updates will be provided as they become available.

Update

2025-09-11T13:21:00.0000000Z

We are working with our MS Teams provisioning partner and confirmed that the sync functionality is currently unavailable at this time. As a precaution is it recommended to refrain from attempting to perform sync operations until further notice. We will provide further updates as they become available.

Monitoring

2025-09-11T13:30:00.0000000Z

We have received confirmation from our provisioning partner that corrective measures have been implemented to restore sync functionality. Account sync operations can be resumed, including re-syncing any accounts that previously failed during the incident window. We will continue to monitor and provide an update once full resolution is confirmed.

Resolved

2025-09-11T13:50:00.0000000Z

8x8 has confirmed resolution on the issue impacting the sync functionality. We are monitoring and investigating the root cause. We apologize for the inconvenience.