Call Quality Issues Contact Centre EMEA

Incident

Call Quality Issues Contact Centre EMEA

Status: closed

Start:

End:

Duration: 34 minutes

Affected Components:

EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2026-01-06T11:15:00.0000000Z

Dear Customer

We are currently investigating an incident impacting calls, where users might experience call quality issues and call disconnection on our contact centre product.

We are working on resolving the issue and updates will be provided as they become available.

Regards

8x8 Support

Resolved

2026-01-06T11:49:00.0000000Z

Our teams have identified and resolved the issue.

If you continue to experience issues, please contact our 8x8 Support Team.

We apologise for the inconvenience caused.