Login issues to 8x8 web services - Admin Console and 8x8 Work Web

Incident

Login issues to 8x8 web services - Admin Console and 8x8 Work Web

Status: closed

Start:

End:

Duration: 1 hour 24 minutes

Affected Components:

Americas EMEA APAC SSO SSO SSO Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)

Investigating

2026-03-06T15:23:00.0000000Z

8x8 is currently investigating reports of login issues to 8x8 authentication services. Existing users into 8x8 applications appear to remain logged in. Currently we are only observing errors when attempting the Admin Console and also 8x8 Work Web. We are working to restore access and will provide updates as they become available.

Monitoring

2026-03-06T15:43:00.0000000Z

8x8 has seen recovery of all login services impacted. Access to the Admin Console and Work Web has been restored. We are currently monitoring and will post an updates as we work to fully confirm resolution.

Resolved

2026-03-06T16:47:00.0000000Z

After monitoring and confirming resolution we are now resolving this incident. A full root cause investigation is underway and we apologize for the inconvenience.