Agent Workspace performance issues

Incident

Agent Workspace performance issues

Status: closed
Start:
End:
Duration: 40 minutes
Affected Components:
Americas Contact Center Contact Center US1 NA2
Identified

8x8 has identified indicators of performance issues for NA2 Contact Center Agent Workspace users. We are currently diagnosing and working to mitigate any symptoms experienced. We'll provide updates as they become available. 

Identified

8x8 has narrowed down symptoms to Agent Workspace pages not loading past transaction history and directory items. In addition agent to agent transfers may be impacted. Normal transactions being offered from queues are still operational. We'll continue to work to mitigate and provide updates as they become available. 

Monitoring

8x8 has successfully mitigated the symptoms and we expect all features to be operating normally in the Agent Workspace. We are currently monitoring while we confirm with customers. We'll provide a final update once full resolution is validated. 

Resolved

8x8 has confirmed resolution and will be fully resolving this incident. We are performing a root cause investigation and we apologize for the interruption. 

Copyright (C) 2025.

Register