8x8 - Issues with LH1 platform

Incident

8x8 - Issues with LH1 platform

Status: closed

Start:

End:

Duration: 29 minutes

Affected Components:

EMEA Contact Center Contact Center LH1 EU21

Investigating

2026-05-15T09:36:00.0000000Z

8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.

Resolved

2026-05-15T10:05:00.0000000Z

8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment, agent-to-agent calls and agent monitoring are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.