8x8 Contact Center performance issues

Incident

8x8 Contact Center performance issues

Status: closed
Start:
End:
Duration: 3 hours 3 minutes
Affected Components:
Americas Contact Center Contact Center US2 NA7 NA8 NA9 NA10 NA17 NA18 NA19 NA20 NA27 NA28 NA29 NA37 NA38 NA30 NA39
Investigating

8x8 has detected performance issues with some US2 Contact Center clusters. Symptoms include agents being unable to login to the platform and other performance issues. We are currently investigating and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency for the impacted platforms. We will continue to provide updates as they become available. 

Monitoring

8x8 operations team have mitigated the issue and are working to confirm resolution. Customers now should be expecting normal performance and normal login behavior. We will provide additional updates once fully confirmed. 

Investigating

8x8 operations has seen symptoms with logins on the affected platforms return. We are continuing to investigate and are working to better mitigate these symptoms. Updates will continue to be posted as they become available. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Monitoring

8x8 has again mitigated symptoms of login failures and in additional other symptoms including provisioning failures. All systems should be operating normally. We will continue to monitor and will provide further updates once fully confirmed. 

Resolved

8x8 has confirmed resolution and all systems are now performing normally for customers impacted. We're performing a full root cause investigation and we apologize for the interruption. 

Copyright (C) 2025.

Register