8x8 endpoints: Phone Connection error

Incident

8x8 endpoints: Phone Connection error

Status: closed

Start:

End:

Duration: 40 minutes

Affected Components:

EMEA Work Calling Endpoints WorkD (VOD) WorkM (VOM)

Investigating

2026-07-23T19:29:00.0000000Z

8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.

Monitoring

2026-07-23T19:48:00.0000000Z

8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.

Resolved

2026-07-23T20:09:00.0000000Z

8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.