Supervisor Workspace experiencing intermittent issues

Incident

Supervisor Workspace experiencing intermittent issues

Status: closed

Start:

End:

Duration: 32 minutes

Affected Components:

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 NA16 SB1

Investigating

2026-09-01T16:31:00.0000000Z

8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.

Monitoring

2026-09-01T16:49:00.0000000Z

We have applied mitigation and all Supervisor Workspace users should now experience normal performance as of 9:33 AM PDT (12:33 PM EDT). We'll continue to monitor and provide a final update once fully confirmed.

Resolved

2026-09-01T17:03:00.0000000Z

8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.