Telephony Issues being investigated - CA Region

Information

Telephony Issues being investigated - CA Region

Status: closed
Date:
End:
Duration: 46 minutes
Affected Components:
Americas Contact Center Contact Center SK1 CA1
Investigating

8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available. 

Identified

8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.  

Monitoring

8x8 has further isolated impact to a subset of CA1 cluster Canadian Contact Center customers. We have implemented mitigation to resolve and currently expect all telephony issues to be resolved. If you are still experiencing symptoms, please contact 8x8 Support to continue troubleshooting your issues. 

Resolved

8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption. 

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