8x8 Contact Center issues in AU

Incident

8x8 Contact Center issues in AU

Status: closed

Start:

End:

Duration: 2 hours 26 minutes

Affected Components:

APAC Contact Center Contact Center HK1 Contact Center SY1 AU1 AP1

Investigating

2026-09-23T10:55:00.0000000Z

8x8 Is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could experience intermittent Configuration Manager login issues and also intermittent issues with inbound and/or outbound calls. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-09-23T11:45:00.0000000Z

8x8 continues the investigation of the issue impacting Contact Center. The root cause is identified as packet loss on the backbone a ISP and we are working to route traffic over an alternative ISP in order to mitigate the issue. Further updates will follow as new information becomes available.

Resolved

2026-09-23T13:21:00.0000000Z

8x8 has performed a route change and resolved the issue impacting Contact Center in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.