Calling issues in AU with recently updated numbers

Incident

Calling issues in AU with recently updated numbers

Status: closed

Start:

End:

Duration: 1 hour 10 minutes

Affected Components:

APAC Work Calling Inbound

Investigating

2026-10-02T07:54:00.0000000Z

8x8 Is currently investigating an issue in the AU region where numbers that have been recently updated are experiencing calling issues. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-02T08:26:00.0000000Z

We have identified the source of the issue impacting recently updated numbers, causing them to experience calling issues. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Resolved

2026-10-02T09:04:00.0000000Z

8x8 has resolved the issue impacting recently updated numbers and calling is working as normal now. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.