8x8 Contact Center issues in AU

Incident

8x8 Contact Center issues in AU

Status: closed

Start:

End:

Duration: 14 minutes

Affected Components:

EMEA Contact Center Contact Center UK2 Contact Center LH1 Contact Center UK3 Contact Center PA1 Contact Center Login Authentication Services and Administration Portal EU2 EU4 EU3 EU21 EU14 EU31 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2026-10-02T12:29:00.0000000Z

8x8 is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could be experiencing intermittent CM login failures, which could also be affecting intermittent inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

Resolved

2026-10-02T12:43:00.0000000Z

8x8 has resolved the issue impacting the Contact Center services in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.